Shipping policy

Thank you for shopping with Luxe. We aim to provide a smooth and convenient delivery experience for every customer.

1. Shipping Coverage

Luxe currently ships within the United States only.

All orders must include a valid United States shipping address.

2. Order Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During promotional periods or busy seasons, processing may take additional time.

3. Shipping Rates

Shipping costs are calculated based on the delivery address, order details, and selected shipping method.

The final shipping fee will be displayed at checkout before payment is completed.

4. Estimated Delivery Time

Delivery times depend on the destination and selected shipping service.

Any estimated delivery timeframe displayed at checkout is provided for reference and may vary due to carrier operations, weather, or other unexpected circumstances.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout, when available.

Please allow time for tracking information to update after the carrier receives your package.

6. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you need to correct your address, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

Provide your order number so we can help review the shipment status.

8. Damaged Packages

If your order arrives damaged or contains an incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the package and affected product.

Our team will review your request and assist with an appropriate solution.

9. Contact Us

For shipping questions or assistance with an order, please contact:

Luxe Customer Support

Email: h4841328@gmail.com