Refund policy
At Luxe, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, products should meet the following conditions:
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Items must be unused and unopened.
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Products must be in their original packaging.
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All included accessories and promotional items should be returned with the product.
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Proof of purchase or an order confirmation is required.
For hygiene and product safety reasons, opened or used cosmetic products may not be eligible for return, except where required by applicable law or when the item arrives damaged, defective, or incorrect.
2. How to Request a Return
To start a return, please email us at:
Include the following information:
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Your order number
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The item you would like to return
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The reason for your return
Our support team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photographs of the item and its packaging. We will review the issue and work with you on an appropriate solution.
4. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
5. Return Shipping Costs
Unless the return is due to an error on our part or an item arriving damaged or defective, customers are responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
6. Exchanges
If you need a different shade or product, please contact our support team. Exchange requests are subject to product availability and approval.
7. Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
8. Contact Us
If you have questions about returns or refunds, please contact:
Luxe Customer Support
Email: h4841328@gmail.com